Welcome to VA. Let’s get started. — VHWF Resource Library

HELLO.

Welcome to VA. Let's get started.

WHAT'S INSIDE?

2 YOUR BENEFITS Understand how VA can meet your needs
3 YOUR ELIGIBILITY Understand more about it and how it

affects your VA benefits

Understand how your disability rating

4 YOUR DISABILITY RATING affects your eligibility
5 YOUR JOURNEY See how VA can support you throughout your life
14 YOUR CHECKLIST Learn about ways to access the benefits and services you deserve
15 YOUR EMERGENCY RESOURCES Find mental health resources and access immediate care
17 YOUR QUICK START GUIDES Get additional details on accessing key VA benefits and services

Learn what VA can do for you

VA can support you and your loved ones in different ways throughout your life. Your VA Welcome Guide provides a broad overview of services VA can offer you. To access more information about VA benefits and services, visit us online at https://www.va.gov

十

Health Care

Basic and Specialty Care
Mental Health Care
Long-Term Care
Crisis Support

Employment

Skills Training & Counseling
Online Career Tools
Hiring Events

More Support

Organizations outside of VA can help you find the support you need:

Veterans Service Organizations
Local Community Resources

Finances

Monthly Disability Payments
Life Insurance
Burial Allowances

Education

GI Bill
Training Programs

GET HELP FOR YOURSELF OR A FRIEND IMMEDIATELY

Call the Veterans Crisis Line at 800-273 - 8255 and press 1, or refer Your emergency resources (p15) to find additional resources and access immediate care.

Housing

Home Loans
Refinancing Options
Specially Adapted Housing Assistance

☆

Memorialization

Burial and Committal Services
Headstones and Markers
Burial Flags

Understand your eligibility

Access to VA benefits and services depends on your eligibility. Eligibility is determined using different factors depending on the benefit. While a lot of information is used to determine your eligibility for benefits, one critical factor may be your disability rating.

What is eligibility?

VA uses "eligibility" to describe the benefits and services a Veteran can access. Each benefit you are trying to access may require a different set of eligibility factors. For example, you may be eligible for the GI Bill but not for enrollment in VA Health Care. If you are interested in a certain benefit, work with VA to determine your eligibility.

How is eligibility determined?

VA considers a different combination of factors for each benefit, which could include your disability rating, service history, medical need, and income level.

Understand your Disability Rating

Your disability rating is one of several factors that affects your eligibility for benefits and services. Your disability rating is important because there are a number of services available only to Veterans with a disability rating.

What is a disability rating?

A disability rating is a rating VA gives you to describe how much your service-connected disability impacts your daily life, particularly your ability to work. A "service-connected" disability is an injury, disease, or condition that resulted from or was made worse during military service. Disability ratings range from 0%–100%. A 0% rating means your disability does not affect your everyday life. Any rating, including a 0%, makes you eligible for certain services. While you might feel your condition is not serious, you should still consider applying for a rating.

How is a disability rating determined?

You must file a claim for disability. VA determines your rating based on the evidence you provide (which includes your medical records and DD214) and the severity of your condition. Once your claim is processed, you will receive a disability rating. To find out more about filing a claim, call 800-827 - 1000 or visit https://www.va.gov/disability/how-to-file-claim.

WHAT BENEFITS AND SERVICES CAN YOU ACCESS WITH A DISABILITY RATING?

Some benefits and services include:

Disability Compensation
Veteran Readiness and Employment (VR&E)
Enrollment in VA health care
Federal hiring preference
VA Home Loan fee exemption
Specially Adapted Housing Assistance

Visit the following link for a comprehensive list of VBA benefits and services, https://benefits. va.gov/BENEFITS/derivative_ sc.asp

WHERE CAN YOU GET IN-PERSON HELP?

You can receive help preparing your claim from a Veterans Service Organization (VSO). To find a VSO, visit https://www. ebenefits.va.gov/ebenefits/ vso-search and search by state or zip code. You can also get help in-person at a VA Regional Office.

Find out where VA fits into your life

No two Veterans are the same. You might experience many of these important life moments in a different order. Based on where you are in your life, VA can serve you in different ways. Use this map to explore how VA can support you both now and in the future.

WHAT DO YOU NEED?

Review the benefits information for where you are in your journey
Read ahead to discover how VA may be able to support you in the future

If you are interested in a VA benefit, make sure to work with VA to determine your eligibility as soon as possible.

Some ways VA can help you while you're... GETTING OUT

WHAT IS YOUR GOAL?	WHAT CAN YOU DO?	WHAT CAN YOU DO?	WHAT SERVICES CAN VA PROVIDE?	VISIT US ONLINE	GIVE US A CALL	VISIT US IN PERSON
Engage VA to acceSs benefits and services		Get a Solid Start	VA is calling every newly separated service member three times during their first year of separation. Qualified VA representatives will be reaching out to help you better understand the benefits available to you and help you get a solid start on your civilian life.	Find out more: https://benefits.va.gov/ benefits/solid-start.asp	Ask us a question VA411: 800-698 - 2411	Locate facilities: https://www.va.gov/ find-locations
		Continue your education	GI Bill Helps pay for education for Veterans or their dependents	https://www.va.gov/ education/about-gi-bill- benefits	Education Center: 888-442 - 4551 From Overseas: 001 - 918 - 781 - 5678	Your VA Regional Office
		Obtain Educational and Career Counseling	Personalized Career Planning and Guidance Receive personalized, professional planning and guidance to help you choose how to use your education benefits to support your career goals	https://www.va.gov/ careers-employment/ education-and-career- counseling	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
blank cell		Become a homeowner	VA can help you obtain a VA-guaranteed loan	https://www.benefits. va.gov/homeloans	Regional Loan Center: 877-827-3702	Your VA Regional Loan Center
	$	Apply for a disability rating	Disability Compensation Compensation paid to Veterans for a disability related to service	https://www.va.gov/ disability/how-to-file- claim	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
blank cell	S	Plan for your family's financial future	VA Life Insurance Life insurance for Veterans and their families. Some benefits are time sensitive from date of separation.	https://www.benefits. va.gov/insurance	Life Insurance Line: 800-669-8477	Your VA Regional Office
blank cell		Apply for supplemental income	Veterans Pension Supplemental income available to low- income wartime Veterans	https://www.va.gov/ pension	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
blank cell	十	Apply for enrollment in VA health care	VA Health Care Inpatient and outpatient health services at VA Medical Centers, clinics, and potentially in the community	https://www.va.gov/ health-care	Health Care Line: 877-222 - 8387 (press 1)	Your local VA Medical Center
blank cell		Prepare to find a job	Careers and Employment Veterans with service connected disabilities receive individualized support for their education, training or credentialing needs for employment	https://www.va.gov/ careers-employment	VA Benefits Line: 800-827 - 1000	Your VA Regional Office for Veteran Readiness and Employment (VR&E)
Complete your paperwork WHAT DO YOU Health Care 十	NEED?	Request your service records and discharge papers Finances	Request military records such as your DD214 Employment Housing	https://www.va.gov Education	National Personnel Records Center: 314-801 - 0800 Memorialization	blank cell More Support

Some ways VA can help you while you're... STARTING UP

WHAT IS YOUR GOAL?	WHAT CAN YOU DO?	WHAT SERVICES CAN VA PROVIDE?	VISIT	US ONLINE	GIVE US A CALL	VISIT US IN PERSON
blank cell	blank cell	blank cell	blank cell	Find out more: https://www.va.gov	Ask us a question VA411: 800-698 - 2411	Locate facilities: https://www. va.gov/find- locations
Find something to do		Continue your education	GI Bill Helps pay for education for Veterans or their dependents	https://www.va.gov/ education/about-gi-bill- benefits	Education Center: 888-442 - 4551 From Overseas: 001 - 918 - 781 - 5678	Your VA Regional Office
blank cell		Obtain Educational and Career Counseling	Personalized Career Planning and Guidance Receive personalized, professional planning and guidance to help you choose how to use your education benefits to support your career goals	https://www.va.gov/ careers-employment/ education-and-career- counseling	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
blank cell		Get help finding a job	Careers and Employment Veterans with service connected disabilities receive individualized support for their education, training or credentialing needs for employment	https://www.va.gov/ careers-employment	VA Benefits Line: 800-827 - 1000	Your VA Regional Office for Veteran Readiness and Employment (VR&E)cell
Balance your finances	S	Apply for a disability rating	Disability Compensation Compensation paid to Veterans for a disability related to service	https://www.va.gov/ disability/how-to-file- claim	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
Attend to your health needs	+	Apply for enrollment in VA health care	VA Health Care Inpatient and outpatient health services at VA Medical Centers, clinics, and potentially in the community	https://www.va.gov/ health-care	Health Care Line: 877 222 - 8387 (press 0)	Your local VA Medical Center
blank cell		Seek help for mental health needs	Mental Health Care Inpatient and outpatient mental health services	https://www. mentalhealth.va.gov/ MENTALHEALTH/get- help	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center or Vet Center
Find a place to live	命	Become a homeowner	VA Home Loans Home loan benefits for Veterans	https://www.benefits. va.gov/homeloans	Regional Loan Center: 877-827-3702	Your VA Regional Loan Center
blank cell	命	Housing to accommodate your disability	Specially Adapted Housing Assistance Financial help for certain Veterans to acquire or adapt a home made necessary by certain service-connected disabilities	https://www. va.gov/housing- assistance/#get- veterans-housing- assistance-grants	Regional Loan Center: 877-827-3702	Your VA Regional Loan Center
Re-establish and create relationships WHAT DO YOU Health Care 十	NEED? Finances	Meet Veterans and people who can help Housing 命	Veterans Service Organizations (VSO) Variety of services and community opportunities for Veterans and their loved ones Employment	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-search Education 大	Memorialization	More Support

Some ways VA can help you while you're...

TAKING CARE OF YOURSELF

WHAT IS YOUR GOAL? - blank cell	WHAT CAN YOU DO? - blank cell	WHAT CAN YOU DO? - blank cell	WHAT SERVICES CAN VA PROVIDE? - blank cell	VISIT US ONLINE - Find out more: https://www.va.gov	GIVE US A CALL - Ask us a question VA411: 800-698-2411	VISIT US IN PERSON - Locate facilities: https://www. va.gov/find- locations
Recognize and address mental health needs	十	Address mental health needs	Mental Health Care Inpatient and outpatient mental health services	https://www. mentalhealth.va.gov/ MENTALHEALTH/get- help/index.asp	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center or Vet Center
	十	Use counseling services	Vet Center Counseling, outreach, and referral services to eligible active duty service members, Veterans and their families	https://www.vetcenter. va.gov	Vet Center Line: 877-927 - 8387	Your local Vet Center
Manage primary care and chronic health issues	十	Get regular medical care	VA Health Care Inpatient and outpatient health services at VA Medical Centers, clinics, and potentially in the community	https://www.va.gov/ health-care	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center
	十	Potentially visit a doctor in your community	MISSION Act/ Community Care Covered access to non-VA health care	https://www.va.gov/ communitycare	Community Care National Contact Center: 877-881-7618	Your local VA Medical Center
Seek support for a severe health event k cell	十	Get help with an urgent medical need	Urgent Care For urgent health events (example: like colds, sore throat, ankle sprain)	https://www.va.gov/ COMMUNITYCARE/ programs/veterans/ Urgent_Care.asp	Urgent Care Program: 833-4VETNOW (833) 483-8669	Your local VA Medical Center with an Urgent Care
blank cell	十	Get help in an emergency	Emergency Care Emergency medical care at your local VA Medical Center with an Emergency Department (example: like chest pain or stroke symptoms)	https://www.va.gov/ COMMUNITYCARE/ programs/veterans/ Emergency_Care.asp	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center
Maintain your health	十	Get regular check-ups	Preventive Care Services such as vaccinations and health screenings	https://www.va.gov/ healthbenefits/access/ preventative_care_ services.asp	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center
blank cell	十	Get women- specific care	Women Veterans Health Care Women-specific health care	https://www. womenshealth.va.gov	Women's Health Care Line: 855-829 - 6636	Your local VA Medical Center
blank cell		Keep track of your health	My HealtheVet Online tool to make health decisions and manage care	https://www.myhealth. va.gov	My HealtheVet Help Desk: 877-327 - 0022	Your local VA Medical Center

WHAT DO YOU NEED?

Health Care Finances Housing Employment Education Memorialization More Support

Some ways VA can help you while you're... BUILDING YOUR CAREER

WHAT IS YOUR GOAL? - blank cell	WHAT YOU DO? - blank cell blank cell	CAN	WHAT SERVICES CAN VA PROVIDE? - blank cell	VISIT US ONLINE - Find out more: https://www.va.gov	GIVE US A CALL - Ask us a question VA411: 800-698 - 2411	VISIT US IN PERSON - Locate facilities: https://www. va.gov/find- locations
Translate your military skills		Put your military skills to use	Careers and Employment Receive personalized, professional planning and guidance to help you choose how to use your education benefits to support your career goals	https://www.va.gov/ careers-employment	blank cell	blank cell
Get the appropriate education, skills, and credentials		Continue your education	GI Bill Helps pay for education for Veterans or their dependents	https://www.va.gov/ education/about-gi- bill-benefits	Education Center: 888-442 - 4551 From Overseas: 001 - 918 - 781 - 5678	blank cell
blank cell		Obtain Educational and Career Counseling	Personalized Career Planning and Guidance Receive personalized, professional planning and guidance to help you choose how to use your education benefits to support your career goals	https://www.va.gov/ careers-employment/ education-and-career- counseling	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
blank cell		Get help finding a job that suits your disability	Veteran Readiness and Employment (VR&E) Veterans with service connected disabilities receive individualized support for their education, training or credentialing needs for employment	https://www.va.gov/ careers-employment/ vocational- rehabilitation	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
Find the right job		Explore your job options	Careers and Employment Personalized career planning, guidance, and hiring events	https://www.va.gov/ careers-employment	blank cell	blank cell
blank cell		Consider working for the federal government	Veterans' Preference Gives Veterans an advantage in the application process for federal government jobs	https://www.va.gov/ careers-employment	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
Build your professional reputation		Compete for federal contracts	Veteran-Owned Small Business Program (VOSB) Helps Veteran-owned small businesses compete for federal contracts set aside for VOSBs	https://www.va.gov/ osdbu	Office of Small and Disadvantaged Business Utilization: 866-584 - 2344 (press 1)	Meet with a Verification Assistance Counselor in your area
Build your local network WHAT DO YOU Health Care 十	NEED?	Connect with other Veterans Finances 命	Veterans Service Organizations (VSO) Variety of services and community opportunities for Veterans and their loved ones Employment Housing	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-search Education	Memorialization	More Support

Some ways VA can help you while you're... PUTTING DOWN ROOTS

WHAT IS YOUR GOAL? - blank cell	WHAT CAN YOU DO? - blank cell	WHAT CAN YOU DO? - blank cell	WHAT SERVICES CAN VA PROVIDE? - blank cell	VISIT US ONLINE - Find out more: https://www.va.gov	GIVE US A CALL - Ask us a question VA411: 800-698 - 2411	VISIT US IN PERSON - Locate facilities: https://www. va.gov/find- locations
Revisit housing	谷	Become a homeowner	VA Home Loans Home loan benefits for Veterans	https://www.benefits. va.gov/homeloans	Regional Loan Center: 877-827 - 3702	Your VA Regional Loan Center
	谷	Refinance existing home loans	VA Refinance Loans Refinance loan benefits can allow for refinancing of existing home loans	https://www.benefits. va.gov/homeloans	Regional Loan Center: 877-827 - 3702	Your VA Regional Loan Center
Maintain your health	十	Address mental health needs	Mental Health Care Inpatient and outpatient mental health services	https://www.mentalhealth. va.gov/MENTALHEALTH/get- help/index.asp	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center or Vet Center
	十	Improve your well-being	Social Work Helps with housing, income, social, and emotional needs	https://www.socialwork. va.gov	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center
Take care of your family		Apply for VA educational benefits	GI Bill Helps pay for education for Veterans or their dependents	https://www.va.gov/ education/about-gi-bill- benefits	Education Center: 888-442 - 4551 From Overseas: 001 - 918 - 781 - 5678	Your VA Regional Office
		Obtain Educational and Career Counseling	Personalized Career Planning and Guidance Receive personalized, professional planning and guidance to help you choose how to use your education benefits to support your career goals	https://www.va.gov/careers- employment/education- and-career-counseling	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
Save for your retirement	S	Apply for supplemental income	Veterans Pension Supplemental income available to low-income wartime Veterans	https://www.va.gov/pension	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
Connect with and serve your community		Meet and serve fellow Veterans	Veterans Service Organizations Variety of services and community opportunities for Veterans and their loved ones	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-search	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-search	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-search

WHAT DO YOU NEED?

Health Care Finances Housing Employment Education Memorialization More Support

Some ways VA can help you while you're... RETIRING

WHAT IS YOUR GOAL? - blank cell	WHAT YOU DO? - blank cell	CAN - blank cell	WHAT SERVICES CAN VA PROVIDE? - blank cell	VISIT US ONLINE - Find out more:	GIVE US A CALL - Ask us a VA411:	VISIT US IN PERSON - Locate facilities: https://www. va.gov/find- locations
				https://www.va.gov	question 800-698 - 2411
Receive income for disabilities	S	Apply for a disability rating	Disability Compensation Compensation paid to Veterans for a disability related to service	https://www.va.gov/ disability/how-to-file-claim	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
Take care of your health	十	Get regular medical care	VA Health Care Inpatient and outpatient health services at VA Medical Centers, clinics, and potentially in the community	https://www.va.gov/health- care	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center
blank cell	十	Address hearing needs	Audiology Care for hearing aids and/or other hearing assistive devices for Veterans	https://www.prosthetics. va.gov/psas/Hearing_Aids. asp	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center
blank cell	十	Address vision needs	Optometry and Blind Rehabilitation Rehabilitation services for blind and low-vision Veterans	https://www.va.gov/ optometry or https://www.prosthetics. va.gov/features/Blinded- Veterans.asp	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center or Blind Rehabilitation Center
Participate in meaningful activities	R	Volunteer in your community	Veterans Service Organizations Variety of services and community opportunities for Veterans and their loved ones	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-search	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-search	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-search

WHAT DO YOU NEED?

Health Care Finances Housing Employment Education More Support

Some ways VA can help you while you're... AGING

WHAT IS YOUR GOAL? - blank cell	WHAT YOU DO? - blank cell	CAN - blank cell	WHAT SERVICES CAN VA PROVIDE? - blank cell	VISIT US ONLINE - Find out more: https://www.va.gov	GIVE US A CALL - Ask us a question VA411: 800-698 - 2411	VISIT US IN PERSON - Locate facilities: https://www. va.gov/find- locations
Update your life insurance benefits	$	Make sure you have updated your beneficiaries	VA Life Insurance Offers financial security for Veterans, servicemembers, and their spouses and dependent children	https://www.va.gov/life- insurance	Support for SGLI or VGLI: 800-419-1473	Your VA Regional Office
Manage and maintain your health	十	Get regular medical care	VA Health Care Inpatient and outpatient health services at VA Medical Centers, clinics, and potentially in the community	https://www.va.gov/ health-care	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center
blank cell	十	Seek long-term care for later in life	Geriatric and Extended Care Nursing care, hospice, and adult day health care	https://www.va.gov/ geriatrics	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center
Adapt support network to your new needs	十	Seek in-home support	Skilled Home Health Care In-home care by a professional	https://www.va.gov/ GERIATRICS/pages/ Skilled_Home_Health_ Care.asp	Health Care Line: 877-222 - 8387 (press 0)	Your local VA Medical Center
blank cell	S	Get financial support for daily medical assistance	Aid and Attendance and Housebound Benefits Payments for Veterans who are housebound or require the aid of another person in daily life	https://www.va.gov/ pension/aid-attendance- housebound	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
Make burial arrangements		Decide how and where to be memorialized	Burial Benefits Schedule and plan funeral and burial arrangements	https://www.cem.va.gov https://www.va.gov/ vaforms/va/pdf/VA40- 10007.pdf	VA Benefits Line: 800-827 -1000 Scheduling: 800-535 - 1117	Your VA Regional Office
Finance your burial	S	Get financial assistance for burial services	Burial Allowance Financial assistance for funeral and burial services	https://www.va.gov/ burials-memorials/ veterans-burial-allowance	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
Seek survivor benefits	S	Talk about the future with loved ones	Survivor's Benefits Various benefits available to the survivors of a deceased Veteran	https://www.va.gov/opa/ persona/dependent_ survivor.asp	VA Benefits Line: 800-827 - 1000	Your VA Regional Office
Maintain social and community connections		Engage with fellow Veterans and people who can help	Veterans Service Organization (VSO) Variety of services and community opportunities for Veterans and their loved ones	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-searchblank cell blank cell	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-searchblank cell blank cell	Find a VSO near you at: https://www.ebenefits.va.gov/ebenefits/vso-searchblank cell blank cell

WHAT DO YOU NEED?

Health Care Finances Housing Employment Education Memorialization More Support

Get started today

Use the checklist below to get started accessing the VA benefits and services you deserve.

RESEARCH

□ Identify VA services that can meet your goals
□ Prioritize time-sensitive benefits
□ Work with VA to identify which benefits and services you and your loved ones might be eligible for:
→ Visit https://www.va.gov
→ Call VA411 at 800 698-2411 to speak with a VA representative
→ Talk with a member of a Veterans Service Organization (VSO)

PREPARE

□ Prioritize which benefits you want to pursue now
□ Consider applying for a disability rating
→ Visit https://www.va.gov/disability/how-to-file-claim to learn more
□ Get a copy of your discharge papers
□ Collect other information as necessary, which may include:
□ Military personnel records
□ Orders (if activated from the Guard or Reserves)
□ Military and private medical records
□ Your most recent tax return

APPLY

□ Complete the form for the service you want to apply for:
→ Online at https://www.va.gov
→ In person or by mail to your VA Regional Office (https://www.va.gov/find-locations)

REVISIT

□ Check back over time as your needs change. For example, you could:
□ Apply for a higher disability rating if your disability gets worse
□ Apply for a VA Pension when you are 65 or receiving home care
□ Decide where and how to be memorialized using burial benefits

WHICH BENEFITS ARE TIME SENSITIVE?

Dental Care (180 days post-separation for certain dental care)
Life Insurance (240 days from date of separation

to apply for Veteran's Group Life Insurance (VGLI) without proof of good health)

(1 year and 120 days from separation to apply for VGLI with proof of good health)

(2 years from date of separation for Servicemembers' Group Life Insurance (SGLI) Disability Extension)

(2 years from date of rating for Service-Disabled Veterans Insurance (S-DVI))

(Before age 70 for Veteran's Mortgage Life Insurance (VMLI))

VA Health Care for recent Combat Veterans (5 years post-separation)
Montgomery GI Bill (10 years post-separation)
Post 9/11 GI Bill (Forever GI Bill) (15 years post-separation if last discharged prior to January 1, 2013. Forever GI Bill now means that qualifying Veterans discharged after that date have lifetime benefits for their Post 9/11 GI bill)
Vocational Rehabilitation & Employment

(12 years since receiving your disability rating post-separation, though there are exceptions. If you are interested in VR&E, make sure to work with VA to determine your eligibility as soon as possible)

WHAT DOES A VSO DO?

Representatives from Veterans Service Organizations may offer free help to Veterans applying for VA benefits. Go to https://www. ebenefits.va.gov/ebenefits/vsosearch for more information

WHAT ARE

DISCHARGE PAPERS?

Your discharge papers—also known as your DD214 member-4—are the most important documents to keep. They are necessary to get access to VA benefits. Request yours at https:// www.va.gov

Get help right now

Contact the resources below to get immediate help for yourself or a friend. These resources are designed to support Veterans during difficult times.

WHAT SERVICES CAN VA PROVIDE?	VISIT US ONLINE	GIVE US A CALL
Veteran's Crisis Line	https://www.veteranscrisisline.net (click "chat")	800-273 - 8255 (press 1) text 838255 24 hours a day / 7 days a week
National Suicide Prevention Lifeline	https://suicidepreventionlifeline.org (click "Chat With Lifeline")	800-273 - 8255 24 hours a day / 7 days a week
Military Sexual Trauma Support (VA offers cost-free counseling services for Military Sexual Trauma (MST) survivors. You don't have to be enrolled in VA Health Care to access MST services.)	Find a Medical Center or Vet Center https://www.va.gov/find-locations	Call your local Medical Center or Vet Center. At Medical Centers, ask to speak to the MST coordinator.
National Call Center for Homeless Vets	https://www.veteranscrisisline.net/ get-help/chat/homeless-veterans-chat (click "Start your confidential chat")	877-424 - 3838 24 hours a day/ 7 days a week
Women Veterans Call Center	https://www.womenshealth.va.gov (click "Chat with the Women Veterans Call Center")	855-VA-WOMEN 855-829 - 6636 M-F, 8 AM–10 PM EST Sat, 8 AM–6:30 PM EST
VA Caregiver Support Line	https://www.caregiver.va.gov	855-260 - 3274 M - F, 8 AM–8 PM EST

WHERE CAN I FIND IN PERSON HELP?

To locate your nearest VA Medical Facility, VA Regional Office, Regional Loan Center, Vet Center, National Cemetery, and other VA facilities, visit https://www.va.gov/findlocations

HEAR FROM OTHER VETERANS

To hear stories from Veterans who sought help, visit https://maketheconnection.net

WE LOOK FORWARD TO SERVING YOU.

Can't find what you need?

To access a complete list of VA benefits and services

VISIT US ONLINE

GIVE US A CALL

https://www.va.gov

VA411: 800-698-2411

VISIT US IN PERSON

Visit your local VA Medical Center or VA Regional Office

ONLINE GUIDE

https://www.va.gov/welcome-kit

VA WELCOME KIT FEEDBACK VAWelcomeKit@va.gov

Apply for VA Health Care

This guide will help you apply for VA health care, which includes regular checkups, prescriptions, and access to specialists, such as cardiologists, gynecologists, and mental health providers.

A checklist to help you apply for VA health care:

PREPARATION

[ ] □ Collect the following information:
[ ] □ Discharge papers (DD214 member-4 or equivalent)
[ ] □ Your most recent tax return
[ ] □ Social security numbers for yourself and your dependents
[ ] □ Account numbers for insurance programs you are enrolled in
[ ] □ Your VA Disability Rating Decision (if applicable)

WHERE CAN I FIND MY DISCHARGE PAPERS?

Visit https://www.va.gov/ records/get-military-servicerecords to request a copy of your DD214.

APPLICATION

□ Apply by completing the health care application form (VA Form 10-10EZ) in one of these ways:
→ Visit us online at https://www.va.gov/health-care/apply/application
→ Give us a call at 877-222 - 8387 (press 1); M-F, 8am–8pm EST
→ Visit us in person at a VA Medical Center
→ Print out and mail the completed form to the Health Eligibility Center (2957 Clairmont Road, Suite 200, Atlanta, GA 30329)

REVIEW AND DECISION

□ Call 877-222 - 8387 (press 0) if you haven't heard back from VA more than one week after you've submitted your application

NEXT STEPS

If approved, take steps to access the benefits you are eligible for:

□ Review priority group assignment and personalized benefits handbook mailed by VA after enrollment
[ ] □ Contact your local VA Medical Center to set up an appointment
□ Make an appointment to obtain your Veterans Health Identificaton Card (VHIC)

HOW WILL I FIND OUT ABOUT VA'S DECISION?

If accepted, you'll receive a phone call from VA and a personalized benefits handbook in the mail. If denied, you'll receive a letter indicating the reason.

WHAT ARE PRIORITY GROUPS?

During enrollment, each Veteran is assigned to one of eight priority groups based on different factors. Your priority group may affect how much (if anything) you will need to pay for those services.

WHAT IS A VHIC?

A VHIC is a photo ID that gives you access to VA Health Care facilities. When you're enrolled in VA Health Care, you can get a VHIC by making an appointment with your local VA Medical Center to get your picture taken for your VHIC.

Information you'll need to know to access VA Health Care:

Am I eligible for VA Health Care?

Eligibility for VA Health Care depends on a number of factors:

VA has rated you for a service-connected disability
You received a purple heart or are a former Prisoner of War
You are a combat Veteran who separated within the last 5 years
You are eligible for Medicaid benefits
Your family income is below the income threshold
You served in Vietnam, Southwest Asia during the Gulf War, or Camp Lejune during certain periods of time

Note: Not all Veterans are eligible for VA Health Care. Work with VA to determine your eligibility as soon as possible.

What does it mean to be assigned to a priority group?

If you are eligible to enroll in VA Health Care, you will be assigned to a priority group based on your eligibility. Your health care eligibility determines what type of VA Health Care services you can access and how much you will need to pay for those services.

How do I schedule my first appointment?

On your health care application you can ask VA to call you to schedule your first appointment
Call your local VA Medical Center to schedule an appointment

What if I live far away or can't get an appointment?

VA provides health care for Veterans from providers in your local community outside of VA. Veterans may be eligible to receive care from a community provider when VA cannot provide the care needed. This care is provided on behalf of and paid for by VA. Community care is available to Veterans based on certain conditions and eligibility requirements, and in consideration of a Veteran's specific needs and circumstances. Community care must be first authorized by VA before a Veteran can receive care from a community provider.

Visit https://www.va.gov/communitycare to learn more

Will I be covered for emergency care?

The most important thing in an emergency is to get to the nearest hospital or emergency department. If this is a VA hospital, you may be covered under your priority group eligibility. VA is continuously reviewing and increasing appropriate services to cover, however will only pay for emergency care at non-VA facilities under certain circumstances.

After receiving emergency care at a non-VA facility, call VA immediately to understand what VA may cover.

Where is my nearest VA Medical Center?

To locate your nearest VA facility, visit https://www.va.gov/find-locations

What are my health care options for myself and my family?

VA Health Care is one of many health care options Veterans may have, including TRICARE, Medicare/Medicaid, and private insurance plans. In most cases, family members and dependents are not eligible for VA Health Care. It's important to figure out which option is best for you.

VA Health Care counts as your health insurance under the Affordable Care Act. However, Veterans enrolled in VA Health Care are not eligible for health insurance subsidies.

→ Visit https://www.healthcare.gov/ veterans to learn more

How does VA support recent combat Veterans?

Combat Veterans can get five years of cost-free health care following separation and remain eligible for VA Health Care as long as they enroll within five years of separation.

How does VA support Military Sexual Trauma (MST) survivors?

VA offers cost-free counseling and support services that help Veterans recover from trauma. You don't have to be enrolled in VA Health Care to access MST services.

What services are included in VA Health Care?

Preventive Care (e.g. check-ups)
Outpatient care (e.g. mental health care and substance abuse counseling)
Inpatient care (e.g. surgery)
Medications and supplies

Get started with Mental Health Services

This guide will help you access mental health services, which may include treatment and support for mental health problems like post-traumatic stress disorder (PTSD), the effects of military sexual trauma (MST), depression, grief, substance use problems, and anxiety-related conditions.

I need help now.

Call, text, or chat online with our caring, qualified responders at the Veterans Crisis Line. Many of the responders are Veterans themselves. The confidential line is open 24 hours a day, 7 days a week, 365 days a year.

→ Call 1-800-273-8255, press 1
→ Text a message to 838255
→ Online https://www.veteranscrisisline.net, click "chat"

For emergency mental health care, you can also go directly to your local VA medical center—regardless of your discharge status or enrollment in other VA health care.

I'm not in crisis, I'm just having problems sleeping, controlling my anger, or readjusting to civilian life.

You are not alone. Over 1.7 million Veterans received mental health care at VA last year. Mental health professionals at VA specialize in the mental health needs of Veterans. Services range from peer support with other Veterans to counseling with a mental health professional to medication. You may be eligible for these services from VA or VA may be able to connect you with mental health resources in your community.

→ Online http://www.mentalhealth.va.gov/gethelp.asp

Am I eligible for VA mental health care?

Most former Servicemembers can access VA mental health care services, but costs may vary. Here are some common scenarios:

I separated recently from uniformed service with an honorable discharge.

All former Servicemembers can access emergency VA mental health care. Call or visit your local VA medical center to determine your eligibility for non-emergency VA mental health care. Many programs and services do not require a payment. When payment is required, cost depends on many factors.

I am a recently separated combat Veteran with an honorable discharge.

You may be eligible to enroll in VA health care and receive care for conditions related to your combat service at no cost for 5 years after your date of discharge.

I separated from uniformed service many years ago.

All former Servicemembers can access emergency VA mental health care. Call or visit your local VA medical center to determine your eligibility for non-emergency VA mental health care. Many programs and services do not require a payment. When payment is required, cost depends on many factors.

I am a current or former member of the National Guard or Reserves.

You may be eligible for VA mental health care services.

If you have any questions, please give us a call at 877-222-VETS (877-222-8387).

HOW DO I SCHEDULE MY FIRST APPOINTMENT?

If you are already signed up for VA health care, call or visit your local VA medical center.

→ Find locations and phone numbers online https://www. va.gov/find-locations

Depending on what best meets your needs, you will receive a face-to-face visit with a clinician, or a phone or video call with a nurse, or a prescription filled the same day. If you are not already signed up for VA health care, call us or visit your local VA medical facility to find out what services may be available to you.

→ 877-222-VETS 877-222-8387 Mon.-Fri., 8 a.m. – 8 p.m. (EST)

HOW MUCH WILL IT COST?

VA considers a combination of your disability rating, service history, medical need, and income level when determining how much you might have to pay for services.

Please don't let the possibility of paying "out-of-pocket" stop you from getting mental health care.

What if I have an Other-than-Honorable (OTH) or "bad paper" discharge?

You may receive emergency VA mental health care. You may also be eligible for non-emergency VA mental health care. Call or visit your local VA medical facility to find out what services may be available to you.

Do I have to be enrolled in VA health care to access VA mental health services?

No. There are some VA mental health services you can access without being enrolled in VA health care. For example, regardless of disability claim or enrollment status, community-based Vet Centers offer free individual and group counseling for Veterans and their families, if the Veteran served in a combat zone or area of hostility, or served as part of a mortuary affairs or drone crew. Vet Centers also provide counseling for survivors of military sexual trauma (MST), and their families, regardless of when or where you served and may provide other services, such as:

Readjustment counseling
VA benefits assistance
Bereavement (grief) counseling
Employment counseling
Substance abuse assessment and referral
→ Call 877-WAR-VETS (877-927-8387), confidential and open 24 hours a day, 7 days a week, 365 days a year
→ Find a Vet Center at https://www.va.gov/find-locations

If you do enroll in VA health care, you will have access to VA's full range of health care services. Even if you do not enroll, you may be eligible for other VA benefits, such as housing, employment, job training, and education—all of which can affect mental health. We encourage all former Servicemembers to contact us so we can determine how to best support you.

Will using mental health services at VA put my career at risk?

Medical records are protected by privacy laws. A mental health diagnosis or seeking mental health care does not automatically jeopardize workrelated credentials such as security clearances. Generally, employers recognize that healthy employees who get the help they need are more productive and effective in their jobs.

Am I able to see a mental health provider outside of VA?

Visit https://www.va.gov/communitycare to learn more

It can be difficult for me to visit VA facilities. Are there services I can access online?

VA Video Connect is a telehealth service where you can talk to a VA mental health provider on a mobile device, a computer in your home, or at a local VA Community-Based Outpatient Clinic (CBOC). VA can provide the necessary equipment if you don't already have it. Ask any of your VA health care providers for help connecting you with the VA Video Connect Telehealth program.

What other options do I have?

Make the Connection is an online resource where you can hear stories from other Veterans who sought help with mental health challenges.

→ Online https://maketheconnection.net

Military OneSource provides many resources for active duty Servicemembers, Veterans (up to one year after separation), and their immediate family members.

→ Call 800-342-9647
→ Online https://www.militaryonesource.mil click to chat

What if I have lost my housing or I am in danger of losing it?

The National Call Center for Homeless Veterans can help.

→ Call 877-4AID-VET (877-424-3838) 24 hours a day, 7 days a week, 365 days a year

Are there VA mental health resources for family and caregivers of Veterans?

Caregiver Support Coordinators are social workers and nurses with extensive knowledge of VA benefits and services. They can help you connect with the resources you need.

→ Call the Caregiver Support Line 855-260-3274, Monday–Friday 8 a.m.–8 p.m. (EST)
→ Online https://www.caregiver.va.gov/help_ landing.asp
→ Find a Caregiver Support Coordinator in person at a VA Medical Center

Understanding Community Care

This guide will help you understand the process for receiving care from a community provider. Veterans can expect better access to and greater choice in their health care, whether at VA or through a community provider.

Am I eligible to see a community care provider?

You may be eligible to see a community provider if you meet one of these six eligibility criteria:

Service Unavailable – You need a service that is not available at VA (e.g. maternity care, in vitro fertilization)
Facility Unavailable – You reside in a U.S. state or territory without a full-service VA medical facility
Grandfathered Choice – You were eligible for community care under the Veterans Choice Program distance criteria
Medical Interest – Your VA provider determines it is in your best medical interest to be referred to a community provider
Quality Standards – You need care from a VA medical service that VA determines is not providing care that complies with VA's quality standards
Access Standards – You meet the access standards for average drive time or wait time for a VA appointment

What are the drive time access standards?

You may be eligible to see a community provider if your average drive time from home to a VA medical facility that provides the service you need takes more than:

30 minutes travel time to receive primary care, mental health, and non-institutional extended care services (including adult home day care)
60 minutes travel time to receive specialty care services

What are the wait time access standards?

You may be eligible if the wait time for an appointment at a VA medical facility that provides the service you need exceeds:

20 days for primary care, mental health, and non-institutional extended care services
28 days for specialty care from the date of request with certain exceptions

ACCESS STANDARD	Primary Care, Mental Health, Non-Institutional Extended Care	Specialty Care
Drive Time	30 Minutes	60 Minutes
Wait Time	20 days	28 days

COMMUNITY CARE PROCESS OVERVIEW

View and/or print the entire VA Welcome Kit at https://www.va.gov/welcome-kit

Do I need to meet all six criteria to be eligible for community care?

No. Meeting any one of the six eligibility criteria can result in your referral to a community provider.

Does VA need to officially authorize the care I receive through a community provider?

Yes, usually. Regardless of which eligibility criterion you meet, community care must generally be authorized in advance by VA before you can make an appointment with and receive care from a community provider.

Can I go to any community provider I want?

If you're eligible for community care, you will be able to receive care from a community provider member in the VA's network. To locate these approved community providers, please visit https://www.va.gov/find-locations.

What is the process for getting prescription medication?

You can receive a 14 or fewer days supply of your presecription from a pharmacy in your community. However, prescriptions for longer than 14 days must be filled by VA.

Do I have to pay a copayment for community care?

Copayment charges work the same way with community care as they do if you receive care at a VA medical facility. Usually, this means you will be charged a copayment for nonservice-connected conditions. Copayment charges and payments are made through VA, not through your community provider.

Do I have to pay a copayment for urgent care?

Copayments for urgent care depend on your assigned Veteran priority group and the number of urgent care visits per calendar year. Copayments are not paid out-of-pocket at the time you visit an urgent care provider. After the visit, VA will bill copayments separately to eligible Veterans. For more information visit https://www.va.gov/communitycare.

Does VA pay beneficiary travel expenses if I am referred to a community provider?

If you are eligible for beneficiary travel, your eligibility does not change. Beneficiary travel is paid the same way whether the care is provided at a VA medical facility or through a community provider.

When would it be in my best medical interest to receive community care?

Your VA provider will discuss with you what is in your best medical interest. Possible reasons include the nature of care you need, the frequency of the care, or if you need an attendant.

Who schedules my community care appointments?

There are several ways you may be able to schedule a community care appointment:

Directly schedule an appointment yourself and inform a VA staff member about the appointment
Use VA online scheduling to request an appointment for certain types of routine services
Have a VA staff member schedule the appointment
Have a VA Third Party Administrator (TPA) schedule the appointment

Make sure VA has officially authorized you to receive community care (through a referral) before scheduling an appointment.

Can I still see a VA provider even if I am eligible for community care?

Yes, if you are eligible for community care, you still have the choice to receive care at a VA medical facility.

How do I get help with adverse credit reporting and debt collection issues that might arise from using community care?

Call 877-881-7618 for assistance.

Accessing Urgent Care

This guide will help you understand how to access urgent care services from a provider in VA's contracted network. The urgent care benefit provides eligible Veterans with greater choices and access to timely, high-quality care.

What is the urgent care benefit?

VA offers eligible Veterans an urgent care benefit for the treatment of minor injuries and illnesses at retail and urgent care providers who are part of VA's contracted network. The urgent care benefit is offered to Veterans in addition to urgent care and same-day services VA provides through its medical facilities.

What type of care do urgent care providers provide?

Urgent care providers treat injuries and illnesses that require immediate attention but are not life-threatening, such as the common cold, minor burns and skin infections.

Am I eligible for urgent care?

To be eligible for the urgent care benefit, you must (1) be enrolled in the VA healthcare system, AND (2) have received care through VA, from either a VA or a community provider within the last 24 months.

How do I access urgent care?

Use VA's Facility Locator at https://www.va.gov/find-locations. To find an urgent care location, select the "Urgent care" VA facility type and then "Community urgent care providers (in VA's network)" from the service type drop-down. You can also call your local VA medical facility to find an in-network urgent care provider.

What do I do when I arrive?

Tell the urgent care provider you would like to use your VA urgent care benefit and confirm that they are part of VA's network. They will confirm your eligibility for the benefit. If there is an issue verifying your eligibility or if you have any other issue at an urgent care location in AK, AS, AZ, CA, CO, GU, HI, ID, MP, MT, NM, NV, OR, TX, UT, WA, and WY call 866-620-2071. In DC, PR, VI, and all other states, call 888-901-6609.

HOW DO I CONFIRM I AM ELIGIBLE?

To check eligibility, call VA411 at 800698-2411 or contact your local medical facility.

HOW CAN I CONFIRM THAT THE PROVIDER IS IN VA'S NETWORK?

You can determine if a provider is in-network by using the VA's facility locator at at https://www.va.gov/findlocations. For telephone assistance finding locations, please call 877-8817618 (8 a.m. – 8 p.m. ET).

WHAT ELSE DO I NEED TO KNOW?

If you believe your life or health is in danger, call 911 or go to the nearest emergency department right away.

You do NOT have an insurance card for this benefit.

Do NOT pay a copayment at the time of visit—if you are eligible for this benefit. VA will bill you separately for any applicable copayment.

Priority Group	Copayment Amount (per calendar year)
1 – 5	· First three (3) visits: $0 · Fourth and > visits: $30
6	· If related to combat experience, *special authority or exposure: First three (3) visits: $0 Fourth and > visits: $30 · If not related to combat experience, special authority or exposure: $30 per visit
7 – 8	· $30 per visit
1 – 8	· $0 copay for a visit consisting of only a flu shot

Can I use urgent care as a replacement for my primary care needs?

No. Urgent care is not a replacement for preventive health care or management of chronic or complex health conditions. You should work with your primary care provider for this type of care. If you go to an urgent care provider and receive non covered services, you are responsible for the full cost of care.

Is urgent care prescription medication covered by VA?

VA will pay for or fill prescriptions resulting from your urgent care visit.

Urgent care prescriptions for medication longer than a 14-day supply must be sent to VA to be filled.

You can fill a 14-day supply of medication written by an urgent care provider at a contracted pharmacy within the VA network, a non-contracted pharmacy that is not part of the VA network, or directly at a VA pharmacy. Opiates will be limited to seven days or less, consistent with the pharmacy location's state law.

If a non-contracted pharmacy is used, you must pay for the prescription and then file a claim for reimbursement with your local VA medical facility.

Do I have to pay a copayment for urgent care prescription medication?

You may be required to pay a copayment for medication. These will be billed separately to you, by VA, as a part of VA's normal billing process.

ADDITIONAL INFORMATION

What services are covered?

Find a list of services at: https://www.va.gov/COMMUNITYCARE/ programs/veterans/Urgent_Care

How do I find an in-network pharmacy?

Visit Va's facility locator at https://www. va.gov/find-locations to locate.

How do I find a VA medical facility?

Use VA's facility locator at https://www. va.gov/find-locations

Does VA reimburse beneficiary travel for an urgent care visit?

VA reimburses beneficiary travel for eligible Veterans that must travel to receive community care. Payment is made for the distance to either the nearest VA medical facility or community medical facility that could have provided the care or services.

What are special authorities?

*Special authorities include those related to combat service and exposures (e.g. Agent Orange, active duty at Camp LeJeune, Ionizing radiation, Project Shipboard Hazard and Defense (SHAD/ Project 112), Southwest Asian Conditions) as well as Military Sexual Trauma, and presumptions applicable to certain Veterans with psychosis and other mental illnesses.

Getting Started with the Caregiver Support Program

This guide will help caregivers of Veterans access support at VA that may include caregiver education and training, mental health counseling, peer mentor support, access to health care benefits, monetary stipend and respite care

Am I a "caregiver"?

Often people do not identify themselves as a "caregiver." Most of us, at some point in our lives, will be in a caregiver role. Caregivers are daughters, wives, husbands, sons, grandchildren, nieces, nephews, partners and friends. Caregivers manage a wide range of responsibilities. Here's how you know if you are in a caregiver role.

Do you:

□ Make medical appointments or drive to the doctor and pharmacy to pick up prescriptions for a Veteran?
□ Help a Veteran get dressed, take a shower, or take medicine?
□ Help transfer a Veteran in and out of bed, or with physical therapy, injections, feeding tubes or other medical procedures at home?
□ Talk with doctors, nurses, social workers, and others to understand what medical care or other services a Veteran might need?

If you answered "yes" to any of these questions, you are a caregiver and may be eligible for caregiver services at VA. The Caregiver Support Program (CSP) provides services and support to Veterans and caregivers through two programs, the Program of General Caregiver Support Services (PGCSS) and the Program of Comprehensive Assistance for Family Caregivers (PCAFC).

Who can help me determine which CSP programs and services may be available to me and to the Veteran I care for?

Caregiver Support Coordinators (CSCs) are social workers, nurses and psychologists with extensive knowledge of VA services and can help connect you with the resources you need. To find your CSC:

→ Call the Caregiver Support Line at 855-260-3274.
→ Visit us online at https://www.caregiver.va.gov
→ Find a CSC in person at a local VA Medical Center https://www.caregiver.va.gov/support/New_CSC_Page.asp

Program of General Caregiver Support Services

All caregivers who provide personal care services to Veterans enrolled in Veterans Affairs (VA) healthcare have access to PGCSS. Caregivers who enroll in PGCSS have access to education and training, including courses at local VA medical centers (VAMCs). In addition, caregivers can participate in support services and take advantage of VA home and community based care. No formal application is required to enroll in PGCSS. Contact your local CSC for assistance with PGCSS enrollment.

HOW DOES VA SUPPORT CAREGIVERS OF VETERANS?

The following programs and services may be available to Veterans and caregivers according to availability of service in that area and Veteran eligibility:

VA Caregiver Support Line
Peer Support Mentoring
Monthly caregiver education groups by telephone
Mental health counseling for caregivers
Online workshop through Building Better Caregivers™
In-home health care
Help with daily tasks (like bathing, dressing) and rehab programs
Comfort care and help with managing pain
Adult day health care centers
Telehealth
Home care supplies and equipment
Veteran clothing allowance
Home modification benefit

WHERE CAN I FIND MORE INFORMATION ABOUT FAMILY AND CAREGIVER HEALTH SERVICES?

Visit us online at https://www. caregiver.va.gov/pdfs/MIssionAct/ CSP_Expansion_Factsheet_092720_ Approved_Final.pdf

Visit us online at https://www. caregiver.va.gov/docs/PGCSS_Fact_ Sheet.pdf

Program of Comprehensive Assistance for Family Caregivers

The Program of Comprehensive Assistance for Family Caregivers (PCAFC) is a program of enhanced clinical support for caregivers of eligible Veterans who are seriously injured. These changes are based on the new "Program of Comprehensive Assistance for Family Caregivers (PCAFC) Improvements and Amendments Under the VA MISSION Act of 2018" Final Rule, RIN 2900-Aq48 effective October 2020. These changes will include Veterans who incurred or aggravated a serious injury in the line of duty in active military, naval, or air service on or after September 11, 2001, or on or before May 7, 1975.

How do I apply for PCAFC?

A Veteran who has a single or combined service-connected rating of 70%or more AND who is in need of in-person personal care services for aminimum of six (6) continuous months based on either an inability toperform an activity of daily living (ADL) each time the activity isperformed, or a need for supervision, protection, or instruction, whichmeans a functional impairment that directly impacts his/her ability tomaintain his or her personal safety, on a daily basis, or
A Veteran who sustained or aggravated a serious injury (now includes serious illness) in the line of duty on or before May 7, 1975 or on or after9/11/2001.

Your CSC can provide you with more information.

PCAFC TEN STEP PROCESS

Due to the recent expansion of the PCAFC, the application process has changed. Effective October 1, 2020, there is a 10-step process that will result in an eligibility decision within 90 days of application receipt. For more information about applications, visit https://www.caregiver.va.gov/pdfs/MIssionAct/ ApplicationProcessFactsheet_Chapter2_Launch_Approved_Final_100820.pdf

Application Submission - - Veteran and caregiver complete the application for PCAFC - VA Form 10-10CG. You may ask VA to help you fill out the form.
Application Intake - A member of the local CSP Team conducts the application intake with the Veteran and each caregiver applicant.

Note: If the Veteran and at least one caregiver applicant meet the specific eligibility requirements, the following steps will occur:

Veteran Assessment - A member of the Local CSP Team conducts a clinical assessment with the Veteran.
Veteran Functional Assessment - A CSP Clinical Assessor completes the Functional Assessment instrument with the Veteran.
Caregiver Assessment - A local CSP Team conducts a clinical assessment with each Family Caregiver applicant.
Initial Application Review- The CSP Centralized Eligibility and Appeals Team (CEAT) conducts a review of the application.

Steps 7 through 10 are followed only when the CEAT determines the Veteran and Family Caregivers will continue with the application process.

Caregiver Training – Each Family Caregiver applicant completes caregiver training.
Home-Care Assessment - The CSP Clinical Assessor conducts the Home-Care Assessment with the Veteran and each Family Caregiver applicant.
Final Application Review - The CSP CEAT
Notification – Within 90 days of the application being received by the VA, a member of the CSP Team will call the Veteran and Family Caregiver applicant(s) to notify them of the determination. An official letter will also be mailed.

How do I apply for the PCAFC?

You and the Veteran will need to apply together and participate in an Application process to determine if you're eligible for the PCAFC. You'll both need to sign and date the application and answer all questions for your role.

To apply:

Online at https://www.va.gov/familymember-benefits/apply-for-caregiverassistance-form-10-10cg/introduction

By mail, fill out a joint Application for the PCAFC (VA Form 10-10CG). Download the instructions and application at https:// www.va.gov/vaforms/medical/pdf/1010CG.pdf

Call the Caregiver Support Line at 855260-3274

In Person. Bring your completed VA Form 10-10CG to your local VA medical center'sCSC. To find the name of your localcoordinator, you can visit: https:// www.caregiver.va.gov/support/New_CSC_ Page.asp

Note: Do not send medical records along with the application. VA will follow up after the application is received. If you need assistance with completing the application or would like to check the status of your 1010CG application please call 855-488-8440, option 3.

More information and Fact Sheets

For more information on the Caregivers PCAFC expansion, visit https://www. caregiver.va.gov/pdfs/MIssionAct/ CSP_Expansion_Factsheet_092720_ Approved_Final.pdf
Caregivers PCAFC Eligibility Under the New Final Rule, visit https://www. caregiver.va.gov/pdfs/MIssionAct/ EligibilityCriteriaFactsheet_Chapter2_ Launch_Approved_Final_100120.pdf
Caregivers PCAFC Application Process, visit https://www. caregiver.va.gov/pdfs/MIssionAct/ ApplicationProcessFactsheet_ Chapter2_Launch_Approved_ Final_100820.pdf
Caregivers PCAFC Changes for Current Participants, visit https://www. caregiver.va.gov/pdfs/MIssionAct/ LegacyReassessmentFactsheet_ Chapter3_Legacy_ ApprovedFinal_10012020.pdf
Caregivers PCAFC Monthly Stipend Under the New Final Rule, visit https:// www.caregiver.va.gov/pdfs/MIssionAct/ CSP_Stipend_Factsheet_092720_ Approved_Final.pdf

Getting Started with Women Veterans Health Services

This guide will help you apply for Women's Health Care, which includes regular checkups, prescriptions, and access to specialists, such as cardiologists, gynecologists, and mental health providers.

A checklist to help you apply for VA health care:

PREPARATION

[ ] □ Collect the following information:
[ ] □ Discharge papers (DD214 member-4 or equivalent)
□ Your most recent tax return
[ ] □ Social security numbers for yourself and your dependents
[ ] □ Account numbers for insurance programs you are enrolled in
□ Your VA Disability Rating Decision (if applicable)

APPLICATION

□ Apply by completing the health care application form (VA Form 10-10EZ) in one of these ways:
→ Visit us online at https://www.va.gov/health-care/apply/application
→ Give us a call at 844-222 - 8387 (press 1); M-F, 8am–8pm EST
→ Visit us in person at a VA Medical Center
→ Print out and mail the completed form to the Health Eligibility Center (2957 Clairmont Road, Suite 200, Atlanta, GA 30329)

REVIEW AND DECISION

□ Call 844-222 - 8387 (press 2) if you haven't heard back from VA more than one week after you've submitted your application

NEXT STEPS

If approved, take steps to access the benefits you are eligible for:

□ Review priority group assignment and personalized benefits handbook mailed by VA after enrollment
□ Contact your local VA Medical Center to set up an appointment
□ Make an appointment to obtain your Veterans Health Identificaton Card (VHIC)

WHERE CAN I FIND MY DISCHARGE PAPERS?

Visit eBenefits.va.gov (https:// www.ebenefits.va.gov/ ebenefits/homepage) to request a copy of your DD214.

HOW WILL I FIND OUT ABOUT VA'S DECISION?

If accepted, you'll receive a phone call from VA and a personalized benefits handbook in the mail. If denied, you'll receive a letter indicating the reason.

WHAT ARE PRIORITY GROUPS?

During enrollment, each Veteran is assigned to one of eight priority groups based on different factors. Your priority group may affect what type of VA Health Care services you can access and how much you will need to pay for those services.

WHAT IS A VHIC?

Information you'll need to know to access VA Women's Health Care:

Once you have determined your eligibility for care through the VA, you can go to the nearest VA Medical Center and enroll. You will be offered assignment to a designated Women's Health Primary Care Provider, who may be working in a women's clinic, or mixed gender clinic, depending on local arrangements at your site of care. Both provide comprehensive primary care and specialty care to meet the specific health needs and risks of women Veterans.

Can I transfer to a women's health care team if I am already enrolled in a primary care team?

Yes, if you are assigned to a Primary Care Provider who is not a Women's Health Provider, you will have the opportunity to be reassigned to a Women's Health Provider and Patient Aligned Care Team. Contact your Women Veteran Program Manager to discuss.

What Health Care Services are available to Women Veterans?

Well-being Services
Health coaching
Mind-body therapies, yoga, and stress reduction
General Health Services
Primary care- care for acute and chronic conditions,
Immunizations and cancer screenings such as mammogram, Pap and colonoscopy
Birth control
Family planning and preconception counseling
Menopause care
Specialty Care Services
Gynecology care- including infertility counseling, treatment for pelvic pain and gynecologic cancers
Management of chronic or complex conditions
Maternity Care Services
VA covers full maternity care from the time of the first positive pregnancy test through delivery and follow-up appointments
Full physical exams, lab tests, and ultrasounds
Genetic tests and specialty consultations
First seven days of newborn's care
Support for breast feeding
Mental Health Services
Evaluation, counseling and treatment for depression, mood and anxiety disorders
Alcohol and drug use and addition
Intimate partner violence/sexual and domestic abuse
Military sexual trauma
Posttraumatic stress
Stress adjustment from deployment

To learn more about the benefits you've earned, visit: https://www.benefits.va.gov/ persona/veteran-women.asp

How does VA support Military Sexual Trauma (MST) and Combat PTSD survivors?

VA offers free counseling and support services that help Veterans recover from trauma. You don't have to be enrolled in VA Health Care nor have service-connected disabilities to access MST services. Visit https://www. va.gov/health-care/health-needs-conditions/ military-sexual-trauma for more information.

Vet Centers also offer mental health services and counselling. For more information and their location, visit: https://www.vetcenter. va.gov

What other resources are available?

Center for Women Veterans: https://www.va.gov/womenvet Its mission is to monitor and coordinate VA's administration of health care, benefits services and programs for women Veterans. The CWV serves as an advocate for cultural transformation and raising awareness of the responsibility to treat women Veterans with dignity and respect.
Women Veterans Call Center: 1-855-VA-WOMEN (1-855-829-6636) The WVCC staff is trained to provide women Veterans, their families and caregivers information about VA services and resources. The call is free, and you can call as often as you like. The Call Center is available Monday through Friday 8 a.m. - 10 p.m. ET, and on Saturdays from 8 a.m. - 6:30 p.m. ET. Call, chat or text available.
Veterans Crisis line at 1-800-273-8255 and press "1" to receive confidential support 24 hours a day, 7 days a week.
VA HUD-VASH PROGRAM. If you are at risk of becoming homeless, visit https:// www.hud.gov/findshelter for assistance or ask to speak to a social worker at your VA Medical Center.

Getting Started with Vet Center Services

Vet Centers are community-based counseling centers located in easily accessible neighborhoods near Veterans, Service members, survivors and their families. Vet Centers are located separate from VA organizational sites to ensure confidential counseling and reduce barriers to care.

What are Vet Centers?

There are 300 Vet Centers and 83 Mobile Vet Centers (MVCs) across the country that provide a broad range of counseling, outreach and referral services. Services are also available in the U.S. Virgin Islands, Puerto Rico, Guam and American Samoa. Vet Centers are community-based counseling centers that provide social and psychological services, including professional readjustment counseling, to eligible Veterans, active duty Service members, Reserve components and their families.

What is readjustment counseling?

Readjustment counseling is offered to assist in making a successful transition from military to civilian life or after a traumatic event experienced in the military. Services include:

Individual and group counseling for Veterans, Service members and their families
Marital and family counseling for military-related readjustment issues
Bereavement counseling for families who experience an active duty death
Military sexual trauma counseling and referral
Post Deployment Health Reassessment assistance
Substance abuse assessment and referral
Employment assessment and referral
VA benefits explanation and referral
Screening and referral for medical issues including TBI, depression, etc.

Who is eligible to receive services at Vet Centers?

Any Veteran or active duty Service member, to include members of Reserve components, are eligible if any of the following applies:

Have served on active military duty in any combat theater or area of hostility
Experienced military sexual trauma
Provided direct emergent medical care or mortuary services, while serving on active military duty, to the casualties of war
Served as a member of an unmanned aerial vehicle crew that provided direct support to operations in a combat zone or area of hostility
□Vietnam era Veterans who have accessed care at a Vet Center prior to January 2, 2013
□Family members of Veterans and service members, to include members of Reserve components, who require:
Assistance coping with deployment
Bereavement counseling after experiencing an active duty death
Assistance helping their Veteran or Service member readjust from military to civilian life or after a traumatic event in the military

WHAT ARE THE COSTS ASSOCIATED WITH USING VET CENTERS?

Services are provided at no cost, without time limitation, to eligible individuals.

DO I HAVE TO BE ENROLLED IN VA HEALTH CARE TO RECEIVE VET CENTER SERVICES?

You do not have to be enrolled in VA Healthcare or have a service connected disability.

HOW LONG WILL IT TAKE TO BE SEEN?

Anyone who walks into a Vet Center will be seen that day and a plan to obtain further services will be discussed. You may also call and schedule an appointment at a time that works for you, including nontraditional hours.

Do I need to bring any documentation?

A Vet Center team member will look for one or more of the following: discharge documents (such as a DD214), receipt of certain awards or pay stubs. If these documents are not readily available before you visit, someone will help you obtain these when you come in.

What is Bereavement Counseling?

Bereavement counseling is assistance and support to eligible individuals with emotional and psychological stress after the death of a loved one. Bereavement counseling includes a broad range of transition services including outreach, counseling and referral services to family members.

What is Military Sexual Trauma Counseling?

Military sexual trauma counseling may include individual or group counseling, marital and family counseling, referral for benefits assistance, liaison with community agencies or substance abuse information and referral to help you deal with the emotions of military sexual trauma and regain confidence in your everyday life. Any eligible Veteran who was sexually traumatized while serving in the military is eligible to receive counseling regardless of gender or era of service. Assessment and referral for sexual trauma counseling is available at all Vet Centers. Onsite counseling is available at Vet Centers across the country.

Will Vet Centers share my information with VA or the Department of Defense (DoD)?

Confidentiality is very important. Vet Centers are safe places to discuss feelings or emotions that may arise after transitioning out of the military, experiences endured while serving in combat, or from sexual assault or trauma that occurred while serving. Vet Center records are not linked to any mental or behavioral health records and will not be shared with VA Medical Centers or the DoD without a signed release of information from the Veteran or Service member.

Contact a Vet Center:

You can visit your local Vet Center to find out what is available to you or call the Vet Center Call Center and talk to a counselor 24/7 about any questions or concerns. The number is 1-877-WAR-VETS (1-877-927-8387).

Where are Vet Centers Located?

Vet Centers are community based to be more accessible in areas where you live. To locate a Vet Center near you visit http://www.va.gov/find-locations.

Will staff provide assistance outside of the Vet Centers?

In addition to the 300 Vet Centers, staff provide counseling, outreach and referral services at several outstations and community access points. This assistance can range from a few times a week to a couple times per month. Services may be offered in universities, community centers, churches and other locations

Are any additional services or activities offered?

In addition to the services mentioned, Vet Centers also offer opportunities to build community and connect with men and women who have shared similar experiences. They are designed and created to meet the unique needs of those in the community they serve. Some common group activities offered at Vet Centers across the country, or through their community partners include:

Gardening
Music groups
Creative writing classes
Yoga
Tai Chi
Mindful Meditation
Potluck dinners and holiday gatherings
Painting
Photography
Outdoor activities
Community service projects
Guest speakers and other educational opportunities

Get started with services for Veterans ages 65+

This guide will help you access services that may be of interest to Veterans ages 65 and older which may include financial benefits, health care, caregiver support, home health care and nursing home care. VA can provide specialized health care and support services for aging Veterans and help you plan for the future.

What types of benefits and services are available for Veterans ages 65 and older and their families?

A wide variety of benefits and services are available to Veterans of all ages. Some of the benefits and services may be of more interest to Veterans 65 and older such as Aid and Attendance and Housebound Allowance.

Disability Pension is payable to Veterans of a period of war who are permanently and totally disabled or who are age 65 or older and whose annual income is below certain levels prescribed by statute.

Aid and Attendance is a higher monthly pension amount paid if you meet at least one of the following conditions below:

You require help performing activities of daily living, which may include bathing, eating or dressing
You are bedridden, in that your disability or disabilities requires that you remain in bed apart from any prescribed course of convalescence or treatment
You are a patient in a nursing home due to mental or physical incapacity
Your eyesight is limited to a corrected 5/200 visual acuity or less in both eyes or a decrease in visual field to 5 degrees or less

Housebound Allowance is a higher monthly pension amount paid if you are substantially confined to your immediate premises because of a permanent disability.

For more information about Disability Pension, Aid and Attendance or Housebound benefits, call VA 411 or 800-698-2411. You can also go online at:

Disability Pension Eligibility

https://www.va.gov/pension/eligibility

Aid and Atendance or Housebound Benefits

https://benefits.va.gov/pension/aid_attendance_housebound.asp ChooseVA

IT CAN BE DIFFICULT FOR ME TO VISIT VA FACILITIES. ARE THERE SERVICES I CAN ACCESS ONLINE?

VA's Telehealth is a program where you can talk to a provider, nurse, social worker or healthcare team on a mobile device, a computer in your home, or at a local VA CommunityBased Outpatient Clinic (CBOC). Ask any of your VA health care providers for help connecting you with the Telehealth program, and about eligibility requirements for VA health care.

WHERE CAN I FIND INFORMATION ABOUT BURIAL BENEFITS?

Burial Benefits and Memorial Services include a gravesite in any of 136 national cemeteries, government headstone or marker, burial flag, and Presidential Certificate at no cost to the family. For more information go to:

Planning Your Legacy: VA Survivors and Burial Benefits Kit: http://www.cem.va.gov/cem/ docs/factsheets/Planning_ Legacy_Booklet.pdf
Burial Benefits: http://www.cem.va.gov/cem/ burial_benefits/index.asp

VA Health Care for Veterans 65 and Older

Geriatrics is health care for Veterans facing the challenges of aging, disability and chronic diseases. Extended care – also known as Long Term Services and Support or long-term care– is a broad spectrum of services for Veterans of all ages who need the daily support and assistance of another individual. Veterans of any age can receive Geriatric and Extended Care services at home, at VA medical centers and clinics, and in the community:

Geriatrics programs in hospitals and clinics including geriatric research
Home Based Services including skilled home care, Home Based Primary Care and Home Health Aide
Community Based Services including adult day health care and caregiver respite
Skilled nursing facility and nursing home care provided in VA, Community and State Veterans Home facilities
Dementia care in all care settings
Hospice and palliative care in the home, hospital or nursing facility

How can I apply for these VA Benefits and Services?

You can apply in any of these ways:

Apply online using https://www.va.gov OR
Work with an accredited Veteran Service Officer or agent. You can find a VSO at http://www.ebenefits.va.gov/ebenefits/vso-search OR
Write to the Pension Management Center (PMC) that serves your state. You can find your PMC at https://www.benefits.va.gov/PENSION/resourcescontact.asp OR
Call 800-698-2411 and talk to a VA staff member
Go to a VA regional office and have a VA employee assist you

What will I need to apply?

DD214 or other official separation paperwork
Copies of any evidence such as reports from an attending physician validating the need for Aid and Attendance or Housebound type care
Complete VA Form 21-2680, Examination for housebound status or permanent need for regular aid and attendance. You can find the form here: https://www.va.gov/vaforms/form_detail.asp?FormNo=21-2680
VA can assist you in obtaining records needed to apply for benefits

Who is a caregiver?

A caregiver is a person who cares for a Veteran who needs assistance with everyday activities such as bathing, dressing and eating. This may be a spouse, adult child, relative or close friend.

Are there VA resources for caregivers of Veterans?

Yes, you and your caregiver may be eligible for benefits and programs such as:

Caregiver education and training
Mental health services and counseling related to the Veteran's treatment
Respite care

Family Caregivers of eligible Veterans in the Program of Comprehensive Assistance for Family Caregivers may also be eligible for:

A monthly stipend
Certain travel expenses

· Access to health care benefits through the Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)

For more information:

Call the Caregiver Support Line at 855-260-3274, Monday – Friday 8:00 AM– 8:00 PM EST
Visit us online at www.caregiver.va.gov
Find a Caregiver Support Coordinator in person at a VA Medical Center

Apply for a Disability Rating

This guide will help you submit a disability claim and obtain a disability rating. This rating is between 0%–100%. Your rating may give you access to certain VA benefits, such as compensation and on-going health care.

A checklist to help you file your disability claim and get your disability rating:

GET HELP

PREPARATION

□ Learn about different types of claims you can file (refer to back)
□ Collect the documents necessary to file a claim:
→ Discharge papers (DD214 MEMBER-4 or equivalent)
→ Military medical records
→ VA medical records/hospital reports related to your disability
→ Private medical records/hospital reports related to your disability
□ Submit any medical evidence related to your illness or injury (like doctor's reports, X-rays, and medical test results)

APPLICATION

□ Apply by submitting all documents in one of these ways:
→ Submit a claim online by visiting https://www.va.gov/ disability/how-to-file-claim
→ Complete a claim form in person at a VA Regional Office

REVIEW AND DECISION

□ Visit us online at https://www.va.gov/claim-or-appeal-status to track the status of your claim
□ Provide more information/documentation if requested by VA
□ Attend VA medical examination(s) if requested by VA

NEXT STEPS

If approved, take steps to access the benefits you are eligible for:

□ Review your award letter to understand your rating
□ Review the VA benefits handbook that is sent to you

You can receive free help with preparing your claim from a VA-accredited representative or an employee at a VA Regional Office. Refer to back for more information.

WHERE CAN I FIND MY DISCHARGE PAPERS?

To find out more about how to get your military service records visit https://www.va.gov/records/getmilitary-service-records

CAN VA HELP OBTAIN PRIVATE MEDICAL RECORDS?

Yes, you can obtain records from private doctors or hospitals yourself or you can sign a release authorizing VA to obtain these records for you.

HOW LONG WILL IT TAKE?

The length of time it takes to process a claim depends on:

The type of claim filed
How many injuries/disabilities you claimed
How long it takes for VA to gather supporting evidence
How many claims were in line when yours was filed

Information you'll need to know to file your claim and get your disability rating:

Am I eligible for benefits?

You may be eligible for VA disability benefits if VA finds you have a disease, injury, or condition that resulted from service or was made worse during your military service.

Common conditions include:

Hearing loss/ringing in the ears
Knee, ankle, or back pain/injury
PTSD, anxiety, depression
Traumatic brain injury
Respiratory disease
Ulcers
Loss of range of motion
Cancer (due to hazardous exposures)

Note: If you believe you have an illness or injury that you believe was caused - or made worse - by your military service, you should file a claim with VA.

Who can file a disability claim?

Veterans
Servicemembers preparing to separate from the military
Survivors/family seeking benefits owed to Veterans on a pending claim
Veterans Service Organization (VSO) on behalf of Veterans/Servicemembers

Who can help me?

You can receive free help with preparing your claim from a VA-accredited representative or an employee at your VA Regional Office.

Accredited representatives are individuals or organizations who are familiar with the process of filing a claim. Many accredited representatives work for Veterans Service Organizations (VSOs), and may provide help free of charge.

Note: It is unlawful for any person or organization to charge a fee for assistance in preparing an application for VA benefits. VA-accredited agents and attorneys may charge fees for assisting with a claim for VA benefits only after VA has made its first decision on the claim.

To find a representative, visit us online at https://www.ebenefits.va.gov/ ebenefits/VSO-search
To locate your nearest VA Facility, visit https://www.va.gov/find-locations

How do I file a claim?

There are several ways to get your claim started. Review the chart below to determine what best fits your circumstances. For more information, visit: https://www.va.gov/disability/how-to-file-claim/when-to-file

WHEN YOU FILE	HOW TO FILE	WHAT'S THE DIFFERENCE?
Pre-discharge More information at: https://www.va.gov/ disability/how-to-file-claim/when-to-file/pre- discharge-claim	Benefit Delivery at Discharge (BDD)	Filed 180 - 90 days before separation; processed faster than post-discharge claims
Post-discharge More information at: https://www.va.gov/disability/how-to-file-	Standard	VA can help you gather documents
claim/evidence-needed/fully-developed-claims	Fully-developed	You gather your own documents; processed faster than a standard claim

Why is receiving a disability rating important?

If you have a service-connected disability, you may be entitled to additional VA benefits and services, including:

Disability compensation
Veteran Readiness and Employment (VR&E)
Level of VA health care coverage
Increased preference in federal hiring
VA Home Loan fee exemption
Specially Adapted Housing Assistance
To find out more please visit: https:// benefits.va.gov/benefits/derivative_sc.asp

Note: You can apply for a disability rating anytime throughout your life.

How does my disability rating affect my family?

If you are eligible for disability compensation, you may be paid additional amounts if you have a spouse, dependent child(ren), or dependent parents, and they may be eligible for additional benefits.

To learn more, call us at: 800-827-1000, or visit us online at https://www.va.gov/disability

Do you disagree with your VA decision?

This guide will help you understand how the modernized decision review process enables Veterans to seek faster resolution of their disagreement with a VA decision. The Appeals Modernization Act establishes a new decision review process for disagreements with VA decisions that is timely, transparent and fair.

The Decision Review process has changed.

As of February 19, 2019, you can choose one of three new options to have your disagreement reviewed: as a supplemental claim, through a higher-level review, or by appealing directly to the Board of Veterans' Appeals. If you continuously pursue your claim through one of the new decision review lanes, your effective date remains protected.

Option 1: A Supplemental Claim

You are adding or identifying new evidence that is relevant and supports your claim. VA will assist you in gathering the evidence. A reviewer will look at all the evidence and determine whether it changes the decision. You will receive a decision within approximately 125 days from the date you filed your Supplemental Claim.

Option 2: Higher-Level Review

You want another review of the same evidence by a senior reviewer. The senior reviewer will take another look at the evidence already in your file and determine whether the decision can be changed based on a difference of opinion or an error that VA made. No additional evidence may be submitted, but you and/ or your representative may speak with the reviewer on the phone to tell them why you think the decision should be changed. You will receive a decision within approximately 125 days from the date you filed your Higher-Level Review.

Option 3: Appeal to the Board

This option allows you to appeal directly to the Board of Veterans' Appeals. You can choose between three options:

Direct Review: you do not want a Board hearing and do not want to submit any additional evidence in support of your appeal.
Evidence Submission: you want to submit additional evidence in support of your appeal, which you must submit within 90 days from the date your appeal was filed, but you do not want a Board hearing.
Hearing with a Veterans Law Judge: you want a Board hearing and have the opportunity to submit additional evidence in support of your appeal within 90 days after the hearing.

HOW CAN I FIND MORE INFORMATION ON APPEALS MODERNIZATION?

Call 800-827-1000 to speak with a VA representative

Visit us online at https://www.va.gov/decisionreviews to see what review option is best for you

If you have a VA accredited representative, contact them for more information on Appeals Modernization

HOW DO I CHECK THE STATUS?

Go to https://www.va.gov/claim-or-appealstatus to check the status of your appeal

HOW DO I GET STARTED?

Consult your decision notice letter for the required forms and ways to submit your request for review.

For a Supplemental Claim, complete

VA Form 20-0995, Decision Review Request: Supplemental Claim

https://www.vba.va.gov/pubs/forms/VBA-20-0995-ARE.pdf

For a Higher-Level Review, complete

VA Form 20-0996, Decision Review Request: Higher-Level Review

https://www.vba.va.gov/pubs/forms/VBA-20-0996-ARE.pdf

Send or fax the forms for

Supplemental Claims or Higher-Level Reviews to:

Department of Veterans Affairs Claims Intake Center P.O. Box 5235 Janesville, WI 53547-5235 Fax: 844-531-7818

To Appeal to the Board, complete VA Form 10182, Decision Review Request: Board Appeal (Notice of Disagreement)

https://www.va.gov/vaforms/va/pdf/VA10182.pdf

Send or fax the form to: Board of Veterans' Appeals P.O. Box 27063 Washington, DC 20038 Fax: 844-678-8979

Can someone help me with my request for review?

Yes, VA recognizes and accredits attorneys, claims agents, and Veterans Service Organizations (VSOs) representatives to assist VA claimants with their benefits claims. VSOs and their representatives are not permitted to charge fees or accept gifts for their services. Only VA-accredited attorneys and claims agents may charge you fees for assisting in a claim for VA benefits, and only after VA has issued an initial decision on the claim and the attorney or claims agent has complied with the power-of-attorney and the fee agreement requirements. For more information on the types of representatives available, or how to change your representative, visit https://www.va.gov/decision-reviews/get-helpwith-review-request

Contact your local VA office for assistance with appointing a representative or visit https:// www.ebenefits.va.gov/ebenefits/manage/ representative

What happens if I do not submit my request for review on time?

If you do not request a review option of an initial claim decision within the required time limit, you may only seek review through the following options:

→ File a Supplemental Claim along with new and relevant evidence to support your issue(s). Where a Supplemental Claim is filed after the time limit to seek review of a decision, the effective date for any resulting award of benefits generally will be tied to the date that VA receives the Supplemental Claim
→ File a request for revision of the decision based on a clear and unmistakable error in the decision

Apply for VA Survivor Benefits

This guide will help you identify VA Survivor benefits and services you may be eligible for after your Veteran loved one has passed. It provides information about the different VA survivor benefits and programs available, contact information, required forms, application process, and where to find assistance.

A checklist to help Veteran spouses and/or dependents apply for survivor benefits:

PREPARATION

Learn about different types of survivor benefits and services you and/or family members may be eligible for (see back for list)
Collect the documents necessary to apply for survivor benefits:
 Veteran's Discharge paperwork (DD214 or other separation documents)
 Veteran's death certificate (copy)
 Proof of your relationship to Veteran (marriage certificate, birth certificates)

APPLICATION

Apply by submitting all required documents, to include the applicable VA Form and the Veteran's death certificate, to the required servicing location (see back for more information) in one of these ways:
 Mail to the appropriate VA office that serves your state. You can find the VA mailing addresses at https://www.benefits. va.gov/compensation/mailingaddresses.asp OR
 Work with an accredited Veterans Service Organization (VSO). You can find a VSO at https://www.ebenefits.va.gov/ebenefits/ vso-search OR
 Go directly to your VA Regional Office (RO) for assistance. You can find your local RO at https://www.va.gov/find-locations.
 For Life Insurance claims, call 800-669-8477

NEXT STEPS

Visit us online at https://www.va.gov/claim-or-appeal-status to track the status of your claim
Provide more information/documentation if requested by VA
If approved, take steps to access your awarded benefits

WHERE CAN I FIND A VETERAN'S SEPARATION DOCUMENTS?

To find the separations documents of the Veteran, you can visit https://www. va.gov/records/get-military-servicerecords to request copy of the DD214 or other separation documents of your loved one.

Surviving family members should make duplicate copies of all documents and retain them for their personal files before mailing them to a processing center.

Survivors can also receive free, inperson help preparing the claim from a Veterans Service Organization (VSO). Find an accredited VSO online by visiting: https://www.ebenefits.va.gov/ ebenefits/vso-search.

Survivors can also receive free, inperson help applying for benefits at a VA Regional Office.

Information a spouse or dependent(s) will need to know to file a claim and receive the survivor benefits they may be eligible for:

How would a spouse or dependent(s) know if they are eligible for VA survivor benefits?

Surviving family members can access detailed information to determine if they are eligible for survivor benefits that may be available by:

→ Visiting https://www.va.gov/survivors or https://www.va.gov/family-memberbenefits
→ Contacting VBA directly at 800-827-1000
→ Contacting the Office of Survivors Assistance at 202-461-1077

What benefits and services are available for surviving family members?

These are the benefits and services that may be available to eligible spouses and dependent family members:

BENEFITS

Interment in a National Cemetery
Memorialization and Legacy Programs (https://www.cem.va.gov/cem/ docs/factsheets/Planning_Legacy_Booklet.pdf)
Financial Burial Benefits (VA Form 21P-530)
Dependency and Indemnity Compensation (VA Form 21P-534EZ)
Parents' Dependency and Indemnity Compensation (VA Form 21P-535)
Survivor's Pension (VA Form 21P-534EZ)
Dependent's Educational Assistance Program (VA Form 22-5490)
Fry Education Scholarship
VA Home Loan Benefits
Civilian Health and Medical Program of the Department of Veterans Affairs (CHAMPVA)

SERVICES

Bereavement Counseling is available at Vet Centers and VA Medical Center Clergy Services (visit: https://www.va.gov/find-locations) or call the White House VA Call Center (https://www.va.gov/ve/whvahotline.asp) at 855-948-2311. You can also call, text, or chat for help at the VA Crisis line 800-273-8255.
Educational and Personalized Career Planning and Guidance (VA Form 288832)
Beneficiary Financial Counseling

Visit https://www.va.gov/family-member-benefits for more information or call 800-827-1000.

As a surviving spouse am I eligible for healthcare?

The Department of Veterans Affairs offers Civilian Health and Medical Program of Veterans Affairs (CHAMPVA) healthcare coverage to family members who meet specific eligibility criteria. CHAMPVA is a comprehensive health care program managed by the Veterans Health Administration Office of Community Care (VHA OCC). The VA shares the cost of covered health care services and supplies with eligible beneficiaries similar to Medicaid and TriCare. For more information, call 800-698-2411 or visit https://www.va.gov/ COMMUNITYCARE/programs/dependents/ champva

What is the difference between DIC and SBP?

Dependency and Indemnity Compensation (DIC) is an entitlement benefit paid to eligible survivors (spouse, unmarried child or possibly parent) of certain deceased Servicemembers and Veterans that meet specific criteria. DIC is managed by the Department of Veterans Affairs. To learn more about DIC, please visit https://www.va.gov/disability/dependencyindemnity-compensation

The Survivor Benefit Program (SBP) is a voluntary annuity program offered for purchase to Servicemembers as a retirement benefit for family members and is managed by the Department of Defense (DoD). Servicemembers who die on active duty and who have never contributed to SBP are automatically covered. Participation in this program is voluntary and not all Servicemembers opt to participate. To learn more about SBP, please visit https://www.dfas.mil/retiredmilitary

Where can I find information about Burial Benefits?

Planning Your Legacy: A Survivors and Burial Benefits Kit https://www.cem.va.gov/cem/ docs/factsheets/Planning_Legacy_Booklet.pdf and at https://www.cem.va.gov/cem/burial_ benefits/index.asp

Apply for Education Benefits

This guide will help you apply for VA Education Benefits, which include the Post-9/11 GI Bill, the Montgomery GI Bill, other educational assistance programs, on-the-job training, and career counseling.

A checklist to help you apply for VA Education Benefits:

RESEARCH

[ ] □ Decide which type of education benefit you want to use
□ Learn about schools that offer VA-approved programs by using the GI Bill Comparison Tool (https://www.va.gov/gi-bill-comparison-tool) to:
→ Determine your out-of-pocket costs for each school
→ Compare school statistics (i.e., graduation and loan repayment rates)

PREPARATION

□ Apply to the program that is best for you
□ Collect the following information
→ Discharge papers (DD214 MEMBER-4 or equivalent)
→ Orders, if activated from the Guard or the Reserves

APPLICATION

□ Apply by submitting all documents in one of these ways:
□ Submit your application online by visiting https://www.va.gov/ education/how-to-apply
→ Complete an application in person at a VA Regional Office
→ Work with your school's VA certifying official (this person is usually in the Registrar or Financial Aid office at the school of your choice)

DECISION

□ For further information about your benefit, call the Education Call Center 888-442 - 4551

HOW DO I DECIDE WHAT IS BEST FOR ME?

VA provides personalized career planning and guidance to help you decide how best to use your education benefits to support your career goals.

Visit https://www.va.gov/ careers-employment/ education-and-careercounseling

WHERE CAN I FIND MY DISCHARGE PAPERS?

Visit https://www.va.gov/ records/get-military-servicerecords to request a copy of your DD214 records.

Information you'll need to know to apply for education benefits:

Am I eligible for VA Education Benefits?

Your eligibility depends on a number of factors including length and era of service, type of discharge, and time since separation. It's difficult to summarize eligibility because requirements are different for each type of GI Bill. Refer to the table below and visit https://www.va.gov/education/ about-gi-bill-benefits to learn more about eligibility.

Note: Work with VA to find out if you are eligible for education benefits as soon as possible. Not all Veterans are eligible.

Do I have to use education benefits for college?

You can use the GI Bill for more than just academic programs, such as advanced training and certifications in your area of expertise. Examples include:

Work Study
On-the-Job Training and Apprenticeships
Co-op Training
Non-College Degree Programs

What are the different types of education benefits?

The GI Bill is the umbrella term for many VA Educational Benefits programs. Review the chart below to determine which GI Bill benefit you should apply for. (This is only a basic summary—these are NOT the only eligibility criteria.)

BENEFIT TYPE	BASIC ELIGIBILITY	WHAT'S THE DIFFERENCE?
Post-9/11 GI Bill	Qualifying active service on or after 9/11/01	Payment for 40% -100% of tuition; stipend for housing and books
Montgomery GI Bill— Active Duty	Qualifying active service, high school diploma or GED	Monthly stipend for tuition and fees (refer to rates table online)*
Montgomery GI Bill— Selected Reserve	Six-year commitment to Selected Reserve (usable only while serving)	Monthly stipend for tuition and fees (refer to rates table online)*
Survivors' and Dependents' Educational Assistance	Spouse or dependent of a qualifying Veteran	Monthly stipend for tuition and fees (refer to rates table online)*

*To find the rates for monthly stipends, visit https://www.va.gov/education/ benefit-rates

Where is my nearest VA Regional Office?

To locate your nearest VA Facility, visit https://www.va.gov/find-locations
Entrepreneurship Training
Flight Training
National Tests (e.g., SAT, GRE)
Licensing and Certifications

What is the Yellow Ribbon Program?

The Yellow Ribbon Program helps cover costs that are not covered by the Post-9/11 GI Bill, such as higher tuition at private colleges or those paying out-of-state tuition.

→ Visit https://www.va.gov/education/aboutgi-bill-benefits/post-9-11/yellow-ribbonprogram to learn more

How does my disability rating affect my benefits?

Additional benefits, including personalized job training and academic counseling, may be available for Veterans with disability ratings of at least 10%. These programs are separate from theGI Bill and must be applied for separately.

→ Visit https://www.benefits.va.gov/vocrehab to learn more

Can I transfer my Post-9/11 GI Bill benefits to my family?

Military servicemembers may be eligible to transfer up to 36 months of benefits to eligible dependents. This is a military retention benefit administered individually by each military service. For Veterans who have transferred entitlement prior to separating from service, VA provides the benefits to the eligible dependents.

→ Visit https://www.va.gov/education/transferpost-9-11-gi-bill-benefits to learn more

Are survivors and dependents eligible for benefits?

Dependents or survivors of a Veteran may be eligible for educational assistance through a GI Bill program if one of the following applies to the Veteran:

Died while on active duty, or
Is a prisoner of war or missing in action, or
Died or is permanently and totally disabled due to a service-connected disability, or
Is hospitalized or receiving outpatient treatment for a service-connected permanent disability and is likely to be discharged for that disability
→ Visit https://www.va.gov/education/ survivor-dependent-benefits to learn more

Apply for Burial in a VA National Cemetery and for Memorial Products

This guide will help you apply for burial in a VA national cemetery, a Government-furnished headstone, marker, or medallion for burial in a private cemetery, a Presidential Memorial Certificate and a burial flag for a loved one.

Apply for VA Burial and Memorial Products:

PREPARATION

[ ] □ Decide whether burial will be in a VA national cemetery, state or tribal Veterans' cemetery or a private cemetery and desired memorial products
□ For burial in a VA national cemetery, a private cemetery (for a headstone, marker, or medallion) or for a Presidential Memorial Certificate, collect the following information and submit it with your application, if available:
→ Discharge document(s) (DD214 Member-4 or equivalent)
→ Orders, if activated by Executive Federal Order from the National Guard or Reserves
→ Pre-need determination approval letter (if previously completed)

APPLICATION

[ ] □ Apply for burial in a VA national cemetery by:
→ Faxing discharge document(s) to 866-900-6417, or
→ Scanning discharge document(s) to NCA.Scheduling@va.gov, and
→ Calling the National Cemetery Scheduling Office at 800-535-1117
[ ] □ Apply for a Government-furnished headstone, marker or medallion for placement in a private cemetery by submitting a:
→ VA Form 40-1330, Claim for Standard Government Headstone or Marker, or
→ VA Form 40-1330M, Claim for Government Medallion for Placement in a Private Cemetery
[ ] □ Apply for a Presidential Memorial Certificate by submitting a:
→ VA Form 40-0247, Presidential Memorial Certificate Request Form
[ ] □ Apply for a burial flag by submitting a:

→ VA Form 27-2008, Application for United States Flag for Burial Purposes

[ ] □ Forms are available at: https://www.cem.va.gov

I WANT TO BE BURIED IN A STATE OR TRIBAL VETERANS' CEMETERY

State and tribal Veterans' cemeteries may have different requirements to apply for burial. Please contact the cemetery for a burial eligibility determination.

WHAT IS A PRESIDENTIAL MEMORIAL CERTIFICATE?

A Presidential Memorial Certificate is an engraved paper certificate signed by the current president.

WHERE DO I SEND THE FORMS?

Headstones, markers, medallions and Presidential

Memorial Certificates, please: fax the form to: 800-455-7143, or mail the form to: Memorial Products Service (41B) Department of Veterans Affairs 5109 Russell Road

Quantico, VA 22134-3903

DECISION

[ ] □ For more information or to find out the status of your claim, call the:
→ National Cemetery Scheduling Office at 800-535-1117 (for burial in a VA national cemetery), daily, 8am-7:30pm ET, or
→ Applicant Assistance Unit (for Government-furnished headstones, markers, and medallions) at 800-697-6947, M-F, 8am-5pm ET.
→ Presidential Memorial Certificates at 202-632-7300, M-F, 8am-4pm ET.

Burial flags:

Visit your nearest VA regional benefit office, or a United States Post Office. Your funeral director may also assist.

Information you'll need to know to apply for burial and memorial products:

Am I eligible for burial in a VA national cemetery or a memorial product?

Veterans, Service members, spouses and dependents may be eligible for burial in a VA national cemetery and a memorial product, if they meet one of the requirements listed below:

A Veteran who did not receive a dishonorable discharge,
A Service member who died while on active duty, active duty for training, or inactive duty for training, or
The spouse or minor child of a Veteran, even if the Veteran died first, or
The unmarried adult dependent child of a Veteran.
In some cases, National Guard or Reserve members.

Note: Spouses and dependents are not eligible to receive a Presidential Memorial Certificate or burial flag, and are not eligible to receive a headstone, marker or medallion if buried in a private cemetery.

FOR BURIAL AT A VA NATIONAL CEMETERY

Can I plan ahead for my burial in a VA national cemetery?

Yes, you can plan ahead to make the process of applying for a burial in a VA national cemetery easier for your family members in the event of your death. To do this, you will need to apply for pre-need eligibility determination by completing a VA Form 40-10007, Application for Pre-need Determination of Eligibility for Burial in a VA National Cemetery and submitting it to the address on the form. Veterans, spouses, Retirees, National Guard and Reserve members are encouraged to apply. However, pre-need eligibility is not required.

What will a funeral director do?

A funeral director will assist the family by gathering and providing the documents needed by VA, calling the National Cemetery Scheduling Office to schedule the burial, acquiring a burial flag, requesting Military Funeral Honors from the Department of Defense and serving as a liaison between the family and VA for burial matters.

Are Military Funeral Honors provided at a VA national cemetery?

The Department of Defense is responsible for providing Military Funeral Honors at VA national cemeteries. "Honoring Those Who Served," calls for funeral directors to request Military Funeral Honors on behalf of Veterans' families.

Veterans Service Organizations may assist in the provision of Military Funeral Honors. VA national cemetery staff may also assist to coordinate Military Funeral Honors.

FOR BURIAL IN A PRIVATE CEMETERY

Can a government headstone or marker be provided if a private headstone or marker is already on the grave?

If the Veteran died on or after November 1, 1990, is buried in a private cemetery, and the gravesite is marked with a privately-purchased headstone or marker, the Veteran is eligible for a government-furnished headstone or marker for placement on the same gravesite.

What does burial in a VA national cemetery include?

Veterans, Service members or family members eligible for burial in a VA national cemetery receive certain burial benefits at no cost. These burial benefits include:

A gravesite in any of our 141 national cemeteries with available space,
Opening and closing of the grave,
A burial liner,
A headstone or marker (no application needed),
A Presidential Memorial Certificate (no application needed) and
Perpetual (ongoing) care of the gravesite.

What if I don't have the discharge document(s)?

It is helpful if you are able to provide the discharge document(s). This will reduce delays and ensure we have the most accurate military information for inscribing the headstone or marker. However, if you do not have the Veteran's discharge document(s), we will help obtain the information needed to determine eligibility.

Where is my nearest VA national cemetery, and state and tribal Veterans' cemetery?

To locate your nearest VA national cemetery, visit: http://www.cem.va.gov/cems/listcem/asp.

Do I have to pay for a headstone, marker, or medallion?

No, you do not have to pay for the headstone, marker or medallion itself, but some private cemeteries charge a setting or installation fee. VA does not pay this fee. Please contact the cemetery for more information.

For forms or more information, visit https://www.cem.va.gov

You may also contact us via Facebook or Twitter at:

https://www.facebook.com/NationalCemeteries https://twitter.com/VANatCemeteries

HELLO.